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Refund & Exchange Policy
Thank you for shopping with FC Mall (Fresh Creations).
1. No Online Returns
We do not offer returns for products purchased through our website.
Once an order is delivered, it cannot be returned online.
2. Store Exchange Policy
Customers can exchange products by visiting our physical store within 3 days of delivery.
Exchange conditions:
Product must be unused
Original tags must be attached
Original bill/invoice is required
Product must be in original condition
3. Non-Exchangeable Items
The following items are not eligible for exchange:
Innerwear
Socks
Discounted or sale items
Customized products
4. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery at:
After verification, we will assist you with replacement.
5. Important Note
Exchange is subject to product availability.
No cash refund will be provided in any case.